Returns & Right of Withdrawal
HOW TO WITHDRAW FROM A PURCHASE AS A PRIVATE CUSTOMER
Please complete the form below.
Use the return form included in your parcel.
If you wish to return an item, please complete the return form enclosed in your parcel and place it inside the package together with the product. Please note that the completed return form must be included for us to process your return.
Attach the enclosed return shipping label to the parcel and hand it in at your nearest Bring Pickup Point. Please ensure that the barcodes remain visible and are not covered by tape.
Our return shipping label costs SEK 69 and covers both return shipping and handling of the returned item. The amount will automatically be deducted from your refund via Klarna.
Please note that you do not need to contact our customer service regarding your return during this process, as your return and refund are handled automatically.
As a customer, you have the right to open the packaging and inspect the product. However, the value of the product, including its original packaging, may be reduced if the item has been handled beyond what is necessary to assess its nature, characteristics, and function, or if signs of wear are present.
As you are responsible for the product until it has been received by us, please ensure that it is packaged securely for return shipment.
The return shipping fee is SEK 69 per parcel (up to 20 kg) for customers in Sweden and NOK 99 per parcel (up to 20 kg) for customers in Norway. For EU customers the return fee is 10 Euro. The fee will be deducted from your refund.
Refunds are issued using the same payment method used for the original purchase (Klarna). Refunds are normally processed within 14 business days of receiving the returned item.
Please note that you do not need to contact our customer service during this period, as your return and refund are processed automatically.
The right of withdrawal does not apply to products that have been manufactured or modified according to the customer's specific instructions or personal preferences.
Would you like to get in touch with us?
Please email us at [email protected].